Sales Processing Associate IV

• Provides support for service renewal processing activities for assigned accounts or business areas
• Creating and managing service renewal quotes or renewal services worksheets for moderately to highly complex deals, ensuring quote quality and delivery within agreed SLAs
• Applying systems and process knowledge to develop proactive and reactive renewal quotes for expiring contracts
• Supporting internal Sales Representatives by responding to service-related inquiries, renewal quotes, and opportunity management activities to help meet team quota and grow renewal business
• Managing high volumes of inbound email requests related to renewal quotes and general service inquiries
• Opening and managing cases in Salesforce (SFDC) to route requests to the appropriate teams for follow-up and action
• Escalating renewal quoting or process issues to sales management as needed
• Responding to general inquiries based on established policies, tools, and services processes
• Generating and distributing performance reports, analytics, and operational metrics as required
• Maintaining accurate and complete customer, contract, and opportunity information in sales systems

• Bachelor’s degree required
• Typically 0 – 2 years of relevant experience
• Strong administrative, documentation, and information management skills
• Working knowledge of sales operations tools, systems, and renewal processes
• Proficient in word processing, spreadsheet, and presentation software packages
• Ability to navigate and utilize sales systems such as CRM, quoting, and renewal management tools
• Strong analytical skills with the ability to generate and interpret operational reports
• Ability to manage multiple requests, prioritize workload, and meet defined SLAs
• Strong written and verbal communication skills
• Proactive mindset to solve problems and bring new ideas to the table
• B2, C1 or C2 English level is required
• Ability to effectively communicate issues and collaborate with sales teams, partners, and internal stakeholders

PowerBI knowledge is a plus

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion environment