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Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.
Job Responsibility:
Supports sales processing activities and process improvement for an assigned area, account or process
Demonstrates capability and understanding of requirements in all areas of sales processing
Develops client interaction and negotiation skills
Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
Communicates analysis results to internal stakeholders
Implements specified changes to processes or tool to improve performance and increase customer satisfaction
This process requires person to work in night shift (PST hours).
Process and manage customer purchase orders, including order booking, order entry, order processing, and invoicing
Monitor the order lifecycle from receipt through shipment and/or invoicing
Proactively follow up on delayed or pending orders, identifying issues and coordinating resolutions
Organize and maintain accurate records related to purchase orders
Monitor operational email inboxes and ensure timely follow-up on order-related requests
Track and confirm that orders are released, shipped, and/or invoiced according to established timelines
Support system reconciliation activities during month-end close
Requirements:
Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
English communication skills
Basic understanding of business and sales processing tools, systems and practices
Good analytical, statistics and problem solving skills
Good written and verbal communication skills
Experience implementing policies, processes, and analytics methods to support client sales processing
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processing tools, systems and practices
Familiarity with reviewing and interpreting client agreements
Strong written and verbal communication skills
Mastery in English and local language
Ability to effectively communicate sales processing plans, proposals, and results and negotiate options