Sales Process Analyst

• In-Person Process Documentation: Conduct shadowing sessions with our Business Development (BD) representatives, Merchant Development (MD) teams, and District Sales Managers (DSMs) in our Chicago office
• Detailed Workflow Mapping: Create highly detailed, step-by-step process maps and documentation of daily and weekly workflows, down to the click-level
• Tool Usage Analysis: Meticulously log observations on tool usage (e.g., Salesforce, Salesloft, Google Suite), time spent on various tasks, and common process workarounds or inefficiencies
• Cross-Functional Collaboration: Work directly with the Revenue Operations team to analyze your findings and identify key friction points and manual tasks ripe for automation
• Strategic Reporting: Present your documented findings in a clear and concise format to support process improvement initiatives and engineering recommendations with executive-level visibility

• Currently enrolled in a Bachelor's degree program, preferably in Business, Economics, Operations, Data Analytics, or a related field
• Extremely detail-oriented and organized with a natural ability for observing complex processes and breaking them down into simple, logical steps
• Excellent listening skills and meticulous note-taking capabilities
• Curious and analytical mindset with a genuine interest in understanding the "why" behind how businesses operate
• Proficient with Google Suite (Docs, Sheets, Slides)
• Strong written and verbal communication skills, able to present findings clearly to diverse audiences
• Ability to work independently while collaborating effectively with cross-functional teams

Experience with flowcharting tools (e.g., Lucidchart, Miro, Draw.io)

• Direct, hands-on experience in a fast-paced Revenue Operations environment at a global e-commerce marketplace
• The opportunity to contribute to a high-impact, strategic project that will transform how Groupon's sales organization operates
• Valuable, resume-building skills in process mapping, business analysis, workflow optimization, and project management
• Exposure to enterprise tools like Salesforce and modern sales automation platforms
• Mentorship from experienced operations leaders driving Groupon's business transformation
• Insight into how AI and automation are reshaping sales operations at scale