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Sales Platforms Service Manager-Senior Manager

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Vodafone

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Sales Platform Service Manager to ensure operational excellence and seamless service delivery across global sales platforms. This role involves managing offshore support teams, driving process improvements, and coordinating major incidents to resolution. You will act as the key point of contact for stakeholders, ensuring service level agreements are met and user experience remains uncompromised.

Job Responsibility:

  • Manage the Global Business Support team relationship, ensuring resources are optimised and KPIs are achieved
  • Conduct monthly service reviews, analyse performance, and track against agreed SLAs
  • Communicate effectively across all levels, ensuring timely resolution of high-impact service issues
  • Act as the primary contact for stakeholder queries and escalations, approving platform change requests where necessary
  • Collaborate with business functions to enhance sales processes and enablement through system reviews and efficiency improvements
  • Own support process management, maintaining documentation and ensuring regular reviews
  • Oversee change request triage and allocate resources for monthly sprint testing

Requirements:

  • Experienced in working with offshore teams and managing global support functions
  • Strong background in sales and customer support, with operational credibility
  • Proficient in Salesforce or similar CRM systems and Configure, Price, Quote tools
  • Excellent decision-making and communication skills, with the ability to influence stakeholders
  • Minimum 3 years’ experience in the telecommunications industry
  • A degree in a quantitative subject or equivalent operational experience

Nice to have:

ITIL service management qualification is desirable

What we offer:
  • Opportunity to work on global platforms impacting enterprise-level operations
  • Exposure to cross-functional collaboration and strategic decision-making
  • A dynamic environment that encourages innovation and continuous improvement

Additional Information:

Job Posted:
January 29, 2026

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