Sales Order Processor

• Process all incoming orders within the division on a daily basis, ensuring accuracy and efficiency
• Respond promptly and professionally to all telephone and email enquiries, maintaining a high standard of customer service
• Resolve invoice queries in a timely manner to ensure smooth financial operations
• Ensure customer-related KPIs are met, particularly in relation to disputed invoices
• Maintain and update individual account files, ensuring all information is accurate and current
• Liaise with couriers to track and manage customer deliveries effectively
• Manage demand forecasting for all products in collaboration with Sales Managers and the Supply Chain team

• Previous experience in a customer service environment (medical/pharmaceutical experience is desirable)
• An excellent telephone manner and ability to deal with customer orders and queries in a helpful, efficient, and friendly manner
• Demonstrated excellence in written and oral communication
• Must possess strong interpersonal, analytical, and organisational skills
• Experience of forecasting is essential
• Knowledge of SAP and Excel

Medical/pharmaceutical experience

Weekly holiday pay