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Arrow Electronics, is a leading global provider of IT solutions that help businesses grow faster, operate efficiently, and transform in today’s dynamic market. We partner with industry leaders like Microsoft and AWS to deliver innovative cloud solutions, supporting customers across EMEA and North America. Our mission is to empower organizations with the tools, programs, and expertise they need to succeed in the cloud-first world. The Sales Operations Associate Manager, in the specific position of RMA Associate Manager oversees the complete RMA process, ensuring efficient returns management, customer satisfaction, and compliance with company policies. This role involves team leadership, cross-functional collaboration, and process improvement.
Job Responsibility:
Team Leadership: Guide and mentor the RMA team to achieve high performance and maintain standards
RMA Oversight: Manage the entire RMA lifecycle, from Customer to Supplier and back, including returns, inspections, repairs, replacements, and refunds
Data Analysis: Track trends, generate reports, and recommend improvements to reduce return rates and enhance product quality
Compliance & Collaboration: Ensure adherence to policies and regulations while working with quality assurance, logistics, supply chain, sales, integration center to resolve recurring issues
Process Optimization: Identify and implement workflow enhancements to improve efficiency and customer satisfaction
Requirements:
Bachelor’s degree in business, supply chain management, or a related field
3-5 years of experience in RMA management or a similar role
Strong leadership, communication, and analytical skills
Proficiency in ERP systems and data analysis tools
High level of English language both in written and oral communication
Knowledge of industry regulations and quality standards
Nice to have:
Customer-focused mindset with strong interpersonal and negotiation skills
Analytical and detail-oriented approach to problem-solving
Ability to manage multiple priorities in a dynamic environment
What we offer:
A full-time permanent role within a globally recognized IT leader
The chance to work on strategic, high-impact programs
A dynamic international environment, collaborating with teams across EMEA and North America
Opportunities for career growth and professional development in cloud and project management
A culture that values innovation, collaboration, and continuous improvement