Sales & Operations Specialist

• Sales: Professionally and confidently assist leads and existing customers in obtaining optimal services for their pets' health and well-being. Assist with marketing and grassroots partnership efforts to grow our recurring customer base organically
• Customer Service: Handle incoming calls, emails, and texts, schedule appointments, and address customer inquiries regarding mobile grooming services. Multi-task on an ongoing basis to ensure all key responsibilities are managed in an efficient, high-quality manner
• Schedule Optimization: Plan efficient daily routes for groomers, minimizing travel time for on-time arrivals and maximizing productivity
• Data Management: Maintain accurate lead and customer records, including pet information, contact details, and grooming history in various online systems. Proactively identify issues and trends for improved performance
• Problem Solving: Resolve scheduling conflicts, address customer concerns, and provide support for groomers in the field

• 2 years+ of sales and customer care experience. Pet care industry experience as a bather, groomer, dispatcher, or receptionist with proven knowledge of pet breeds and care is a definite plus
• Exceptional written and verbal communication and interpersonal skills to professionally support customers, groomers, and owners
• Strong organizational, analytical, and time-management abilities to calmly, accurately, and efficiently handle daily duties
• Customer service orientation to resolve inquiries and problems promptly, accurately, and with strong customer focus
• Intermediate knowledge of Microsoft Word and Excel

Pet care industry experience as a bather, groomer, dispatcher, or receptionist with proven knowledge of pet breeds and care

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Base hourly rate paid biweekly plus overtime
• Monthly competitive performance bonuses
• Paid sick leave
• Paid ongoing training and mentorship opportunities
• Employee recognition through company events, swag, and additional incentives