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We are looking for a detail-oriented Sales Operations Specialist to join our team on a contract basis in Chicago, Illinois. This role plays a vital part in supporting sales processes and ensuring seamless customer interactions. The ideal candidate will be adept at managing the order lifecycle while maintaining high standards of accuracy and communication.
Job Responsibility:
Provide frontline customer support via phone and email for customers, distributors, and internal sales teams
Support lead handling and progression, connecting customers with the appropriate internal teams when needed
Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up
Enter, validate, and maintain customer orders in SAP or similar ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data
Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders
Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply
Monitor order status, backorders, and partial shipments and proactively communicate delays
Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance
Build knowledge of inventory concepts such as stock availability, allocation, and backorder management
Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices
Assist with pricing discrepancies, credits, returns, and related corrections
Understand how invoicing accuracy supports revenue recognition and aging reports
Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions
Follow quality procedures and SOPs aligned with medical device and regulated industry requirements
Support initiatives related to traceability, documentation accuracy, and customer feedback
Requirements:
Bachelor’s degree in Business Administration, Marketing, or a related field
2+ years of experience in customer service, internal sales, sales operations, supply chain, or operations
Experience supporting B2B customers in distribution, manufacturing, or similar environments
Experience with order processing and invoicing systems
Strong attention to detail and organizational skills
Comfortable communicating with customers and internal stakeholders via phone and email
Proficiency in Microsoft Office, especially Excel
Willingness and ability to learn ERP, CRM, and sales operations systems