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Sales Operations Planning Manager

Stytch

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Location:
United States

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Category:

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Contract Type:
Not provided

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Salary:

128560.00 - 188900.00 USD / Year

Job Description:

Twilio is seeking a Planning Manager to join the Strategic Operations pillar within Sales, Operations and Enablement. We are seeking a data-driven and strategically minded individual to lead our target-setting process and align customer segmentation to organizational objectives. This role is less about managing schedules and more about defining our 'North Star'— ensuring our goals are ambitious, data-driven, and achievable. This individual will help us establish ‘best in class’ practices for target setting and customer cohorting, drive recommendations for change, and execute those changes flawlessly through cross-functional collaboration.

Job Responsibility:

  • Strategic Target Setting: Lead the annual and semi-annual target-setting cycles
  • Customer Segmentation Strategy: Lead the development and maintenance of customer segmentation to identify growth opportunities
  • Lifecycle Management: Identify the 'tipping points' in the customer journey to help set targets
  • Cross-Functional Alignment: Work with Sales and Finance to ensure targets enable strategic goals
  • Stakeholder Management: Present target proposals to senior leadership
  • Continuous Optimization: Refine the planning process to reduce 'planning lag' and improve accuracy

Requirements:

  • 6+ years of experience in sales operations or revenue operations for a CPaaS organization
  • Deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
  • Completed 2 rounds of annual planning within a GTM organization
  • Strong analytical skills with proficiency in data manipulation and reporting tools
  • Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
  • Strong project management and process mapping skills, with the ability to distill complex problems into actionable steps
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, including active listening
  • written/verbal communication
  • and ability to influence/align on priorities
What we offer:
  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
  • equity plan
  • corporate bonus plan
  • health care insurance
  • 401(k) retirement account
  • paid sick time
  • paid personal time off
  • paid parental leave

Additional Information:

Job Posted:
March 19, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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