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Twilio is seeking a Planning Manager to join the Strategic Operations pillar within Sales, Operations and Enablement. We are seeking a data-driven and strategically minded individual to lead our target-setting process and align customer segmentation to organizational objectives. This role is less about managing schedules and more about defining our 'North Star'— ensuring our goals are ambitious, data-driven, and achievable. This individual will help us establish ‘best in class’ practices for target setting and customer cohorting, drive recommendations for change, and execute those changes flawlessly through cross-functional collaboration.
Job Responsibility:
Strategic Target Setting: Lead the annual and semi-annual target-setting cycles
Customer Segmentation Strategy: Lead the development and maintenance of customer segmentation to identify growth opportunities
Lifecycle Management: Identify the 'tipping points' in the customer journey to help set targets
Cross-Functional Alignment: Work with Sales and Finance to ensure targets enable strategic goals
Stakeholder Management: Present target proposals to senior leadership
Continuous Optimization: Refine the planning process to reduce 'planning lag' and improve accuracy
Requirements:
6+ years of experience in sales operations or revenue operations for a CPaaS organization
Deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
Completed 2 rounds of annual planning within a GTM organization
Strong analytical skills with proficiency in data manipulation and reporting tools
Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
Strong project management and process mapping skills, with the ability to distill complex problems into actionable steps
Excellent verbal and written communication skills
Strong interpersonal skills, including active listening