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Rapid7 is looking for an experienced and motivated Sales Operations Manager to join our Field Operations team, supporting the Americas Region. You will play a key role in enhancing the operational efficiency and performance of our Sales and GTC teams. You will partner closely with sales leadership and cross-functional teams to analyze performance, optimize business processes & systems, and support key sales initiatives. The ideal candidate will be a highly analytical critical thinker, effective communicator, and a team player who enjoys working in a fast paced environment to drive revenue efficiency and operational excellence.
Job Responsibility:
Collaborate with Revenue Operations Analytics to drive actionable insights and recommendations that inform strategic decisions and cross-functional initiatives
Drive the cadence of business reporting including regular weekly, monthly, and quarterly reports
forecast calls
pipeline build tracking etc
Drive improvement and standardization of business processes by partnering with Field Sales, Sales Leadership, and Sales Enablement
Develop ad-hoc and proactive analyses, rooted in Salesforce & Tableau/Snowflake data, that provide actionable insights
Partner with IT teams to understand new capabilities available in Salesforce, Tableau and Clari, and partner with Enablement functions to train users in Sales and Leadership
Assist with key sales and customer success planning activities during the planning and budgeting cycle
Requirements:
4+ years of experience as an analyst in sales operations, revenue operations, business operations, or a related discipline in a high technology company
Experience within the SaaS industry is strongly preferred
2+ years of Salesforce.com experience and advanced Excel/Google Sheets skill is required
Salesforce certification or Lightning experience is a plus
Bachelor’s Degree in business or related field preferred
Experience building reports and data visualizations in Salesforce, Tableau, SQL, PowerBI, or similar analytics platforms
Strong analytical and problem-solving skills with sound business judgment
Results-oriented and detail-focused, able to prioritize in a fast-paced environment, communicate effectively with executive presence, and contribute with a curious, collaborative mindset