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The Sales Operations department at Optimizely is responsible for ensuring that executive management has the visibility they need into the business, that the field is properly empowered, and that the sales and services organizations have the process/tools to operate efficiently and effectively. Cooperation and collaboration across all departments at Optimizely is key as well as a very close alignment with the executive team. We are looking for a strong hands-on leader to manage and support a small team of data miners, who will help the team turn data into insight. The Sales Operations Manager will focus on bringing data-driven decision-making to Optimizely and build a team of trusted advisors supporting all levels of demand generation and sales. You will be a part of the Sales Operations team and report to the Senior Director of GTM Operations.
Job Responsibility:
Own end-to-end Sales Operations support for the North America sales organization (Enterprise, Strategy, Mid-Market, M&D)
Act as a trusted strategic advisor to NA Sales Leadership on territory design, capacity modeling, and coverage strategy
Partner with Revenue Leadership on annual planning, quota setting, and headcount modeling for North America
Drive pipeline inspection, deal governance, and risk identification across the NA portfolio
Deliver actionable insights on bookings, conversion rates, win/loss trends, and productivity metrics
Lead territory segmentation, account assignments, and real-time coverage adjustments
Manage quota deployment and in-year adjustments, ensuring alignment with company targets and field capacity
Ensure clean operational execution of account routing, ownership, and deal attribution in Salesforce
Continuously improve Salesforce hygiene, reporting accuracy, and dashboarding across North America
Drive adoption of standardized sales processes and operational best practices
Support reps and managers with onboarding, reporting enablement, and performance management tools
Requirements:
Approximately 5+ years of experience in Sales Operations, Marketing Operations, or FP&A (preferably within the enterprise software business)
Be able to create, maintain, and train other analysts on reports in excel, salesforce lightning reporting, and Power BI
Strong data analytics skills
Excellent written, analytical, and business development skills to balance strategic thinking and execution of tactical activity including the ability to crisply communicate and present at an executive level
Demonstrates a lead by example attitude
Have a track record of going the extra mile, a high level of motivation, and credibility and respect from colleagues
Critical and innovative thinker with a proactive and entrepreneurial work style and strong ability to think strategically
Effectively communicates and partners at the executive level
Ability to build effective working relationships and develop and use collaborative relationships to facilitate the accomplishment of work goals
Possess strong and effective planning, execution, presentation, communications, and multi-tasking skills
Demonstrate a strong sense of ownership in his or her work
Systems Expertise: Salesforce, Microsoft Excel, Power BI, SharePoint, Netsuite or other ERP systems
Bachelor's degree
Competencies: Building and Supporting Teams, Prioritizing and Organizing Work, Solving Complex Problems, Supporting Coworkers, Working with Financial Information
Good English communication skills
What we offer:
Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team
Free communal transport facilities inside Dhaka to and from the office