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Sales Operations Manager

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Intercom

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Location:
United States , San Francisco

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Category:
Sales

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Contract Type:
Not provided

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Salary:

128700.00 - 153725.00 USD / Year
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Job Description:

We’re looking for an analytical, curious, and impact-driven Sales Operations Manager to join our Revenue Operations team as an individual contributor. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. In this role, you will be a pivotal strategic partner to our NAMER New Business Sales Director and their organization and our LATAM New Business team. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets. You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Intercom’s growth trajectory, deliver improved efficiencies for Sales, and work in a dynamic, AI-first, data-driven environment.

Job Responsibility:

  • Strategic Collaboration & Stakeholder Management: Act as a trusted advisor and strategic partner to AMER sales leaders
  • Process Design & Optimization: Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting
  • Strategic Project Leadership: Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, outbound pipe generation, and Salesforce enhancements
  • Forge Strong Partnerships: Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Sales Development, and Revenue Operations to drive alignment and execution
  • Data Analysis & Insight Generation: Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks
  • Innovate with AI: Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights
  • Drive Operational Excellence: Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements

Requirements:

  • 3–5 years of experience in Sales Operations, ideally within a high-growth SaaS or AI company
  • Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
  • Exceptional analytical and data modeling skills: expert in Excel/Google Sheets
  • able to translate complex data into actionable insights
  • Strong project management skills: able to manage multiple projects from scope to delivery
  • organized and detail-oriented
  • Exceptional communication: clear, concise written and verbal skills
  • adept at presenting insights and recommendations to leadership
  • Strategic business acumen: able to translate sales strategy into operational plans
  • proactive, structured problem-solver with good judgment
  • Bachelor's degree

Nice to have:

Experience with Tableau, Clari, Gong, Outreach, SQL

What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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