Sales Operations Manager

• Assists the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training
• Acts as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions
• Provides sales tools and methodologies that assist with the management of account opportunities, pipelines and forecasting efforts
• Plans and organize multiple work outputs by assigning priorities and continuously reviewing objectives and goals
• Improves sales performance through continuously evolving processes, technology and methodologies
• Acts as a change agent for sales initiatives by executing enabling activities such as tools, process and methods
• Identifies and develop improvements to current processes and methods
• Provides the knowledge and skills that enable successful customer business outcomes
• Works with smaller sales teams and provides operational management to a team of functional individual contributors, implements sales onboarding, as well as relevant training and coaching
• Tracks sales metrics and manages accuracy, providing related reporting to the relevant stakeholders
• Provides sales process management support for sales teams
• Ensures the delivery of content and communication related to marketing and sales collateral and commercial messaging
• Works with internal stakeholders and benchmark external data to assist with the development of compensation plans
• Ensures that enablement technology continues to provide value and regularly review and audit the technology stack to ensure relevance and usefulness

• Bachelor's degree or equivalent in business or sales or a related field
• Advanced demonstrable level of relevant experience in similar role within a related environment
• Advanced previous experience operationally managing a sales operations / effectiveness team
• Advanced experience dealing with stakeholders to influence sales
• Advanced demonstrable experience in the sales operations / effective management role
• Advanced strategic and operational planning experience
• Advanced process engineering and management
• Advanced systems experience
• Advanced understanding of the vast range of IT operations and service offerings
• Demonstrable advanced knowledge and understanding of IT industry environment and business needs
• Advanced strategic and operational team leadership skills
• Advanced business and commercial acumen
• Advanced collaboration skills
• Advanced knowledge of the client environment
• Advanced understanding of the local, regional and global sales environments
• Advanced ability to identify trends and areas for improvement
• Advanced understanding of solution selling concepts and solid knowledge on sales process design
• Advanced problem analysis and solution formulation skills
• Demonstrates learning and service orientation

Relevant certifications such as SPIN and Solution Selling are desirable