Sales Operations Manager

• Sales Process Optimization: Evaluate and document existing sales processes to identify inefficiencies and bottlenecks
• Design and implement streamlined workflows that improve sales team productivity
• Develop and maintain sales process documentation and training materials
• Technology and Tools Management: Oversee the implementation and optimization of sales tools such as CRM systems
• Ensure tools are being utilized effectively by providing training and support to the sales team
• Collaborate with IT and other departments to integrate systems that enhance sales processes
• Collaboration and Communication: Act as a liaison between sales, marketing, and operations teams to ensure alignment on goals and processes
• Provide input to leadership on sales strategies and process improvements
• Facilitate regular meetings to review process performance and gather feedback
• Training and Support: Develop and deliver training programs to educate sales teams on new processes and tools in partnership with Global Sales Enablement
• Provide ongoing support to address challenges and ensure compliance with standardized workflows
• Foster a culture of continuous improvement within the sales team & technology partners
• Perform other related duties as required

• Extensive relevant experience working in a Sales Operations role within a B2B sales organization, preferably Enterprise Software, SaaS, or Technology
• Familiarity with Sales technologies (i.e. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred
• Bachelor degree in Business or other relevant field
• Expert understanding of all operations processes, corporate change management principles, methodologies, and tools
• Strong project management experience
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Accountability: holds self and others accountable to meet commitments

Familiarity with Sales technologies (i.e. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred

• Canadian Benefits: comprehensive benefits to support health and wellbeing including medical, dental, vision, life/disability insurances, Employee and Family Assistance Program
• group RRSP plan with a company match of up to 4% of base salary
• US Benefits: comprehensive benefits including medical, dental, vision, life/disability insurances
• 401k Plan with a company match (up to 4% of base salary)
• Employee and Family Assistance Program
• Global Parental Leave: 26 weeks of full and partially paid leave for eligible permanent employees