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Sales Operations Manager, Global Enterprise

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Intercom

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Location:
United States , San Francisco

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Category:
Sales

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Contract Type:
Not provided

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Salary:

128700.00 - 153725.00 USD / Year
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Job Description:

We’re looking for an analytical, curious, and impact-driven Sales Operations Manager to join our Revenue Operations team as an individual contributor. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. This is a unique opportunity to build and scale the new enterprise operations capability at Intercom. You’ll be the founding enterprise sales operations leader, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that let our enterprise sales team establish Fin as the default AI solution for large-scale customer support organizations.

Job Responsibility:

  • Strategic Collaboration & Stakeholder Management: Act as a trusted advisor and strategic partner to Global Enterprise sales leaders
  • Process Design & Optimization: Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting
  • Strategic Project Leadership: Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business and account coverage models, and Salesforce enhancements
  • Forge Strong Partnerships: Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution
  • Data Analysis & Insight Generation: Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks
  • Innovate with AI: Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights
  • Drive Operational Excellence: Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements

Requirements:

  • Bachelor's degree
  • 3–5 years of experience in Sales Operations, ideally within a high-growth SaaS or AI company
  • Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
  • Exceptional analytical and data modeling skills: expert in Excel/Google Sheets
  • able to translate complex data into actionable insights
  • Strong project management skills: able to manage multiple projects from scope to delivery
  • organized and detail-oriented
  • Exceptional communication: clear, concise written and verbal skills
  • adept at presenting insights and recommendations to leadership
  • Strategic business acumen: able to translate sales strategy into operational plans
  • proactive, structured problem-solver with good judgment

Nice to have:

  • Experience with Tableau, Clari, Gong, Outreach, SQL
  • Experience with Enterprise Sales Operations
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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