Sales Operations Manager, Global Enterprise Jobs

Sales Operations Manager, Global Enterprise

Intercom

Location:
United States , San Francisco

Category:
Sales

Contract Type:
Not provided

Salary:

128700.00 - 153725.00 USD / Year

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Job Description:

We’re looking for an analytical, curious, and impact-driven Sales Operations Manager to join our Revenue Operations team as an individual contributor. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. This is a unique opportunity to build and scale the new enterprise operations capability at Intercom. You’ll be the founding enterprise sales operations leader, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that let our enterprise sales team establish Fin as the default AI solution for large-scale customer support organizations.

Job Responsibility:

Strategic Collaboration & Stakeholder Management: Act as a trusted advisor and strategic partner to Global Enterprise sales leaders
Process Design & Optimization: Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting
Strategic Project Leadership: Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business and account coverage models, and Salesforce enhancements
Forge Strong Partnerships: Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution
Data Analysis & Insight Generation: Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks
Innovate with AI: Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights
Drive Operational Excellence: Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements

Requirements:

Bachelor's degree
3–5 years of experience in Sales Operations, ideally within a high-growth SaaS or AI company
Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
Exceptional analytical and data modeling skills: expert in Excel/Google Sheets
able to translate complex data into actionable insights
Strong project management skills: able to manage multiple projects from scope to delivery
organized and detail-oriented
Exceptional communication: clear, concise written and verbal skills
adept at presenting insights and recommendations to leadership
Strategic business acumen: able to translate sales strategy into operational plans
proactive, structured problem-solver with good judgment

Nice to have:

Experience with Tableau, Clari, Gong, Outreach, SQL
Experience with Enterprise Sales Operations

What we offer:

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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