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Sales Operations Manager, Existing Business

United States, San Francisco 128700.00 - 153725.00 USD / Year · Job Posted December 27, 2025
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Job Description

We’re looking for an analytical, curious, and impact-driven Sales Operations Manager to join our Revenue Operations team as an individual contributor. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. In this role, you will be a pivotal strategic partner to our NAMER Existing Business Sales Director and their organization and our LATAM Existing Business team. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets. You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Intercom’s growth trajectory, deliver improved efficiencies for Sales, and work in a dynamic, AI-first, data-driven environment.

Job Responsibility

  • Act as a trusted advisor and strategic partner to AMER sales leaders, proactively understanding their challenges, identifying opportunities for improvement, and shaping clear, data-driven recommendations
  • Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting
  • Follow and improve clear, efficient intake processes for new Sales Operations requests, ensuring effective prioritization and execution
  • Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business and account coverage models, and Salesforce enhancements
  • Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Customer Success, and Revenue Operations to drive alignment and execution
  • Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks
  • Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership
  • Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights
  • Optimize relevant content and prompts for our internal AI content repository
  • Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements
  • Proactively document methods and reasoning so workflows are scalable and repeatable

Requirements

  • 3–5 years of experience in Sales Operations, ideally within a high-growth SaaS or AI company
  • Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
  • Exceptional analytical and data modeling skills: expert in Excel/Google Sheets
  • able to translate complex data into actionable insights
  • Strong project management skills: able to manage multiple projects from scope to delivery
  • organized and detail-oriented
  • Exceptional communication: clear, concise written and verbal skills
  • adept at presenting insights and recommendations to leadership
  • Strategic business acumen: able to translate sales strategy into operational plans
  • proactive, structured problem-solver with good judgment
  • Bachelor's Degree

Nice to have

Experience with Tableau, Clari, Gong, Outreach, SQL

What we offer

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

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