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Sales Operations Lead

· Job Posted February 18, 2026
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Job Description

We are scaling a multi-market B2B commercial organisation in emerging markets, where winning looks different from standard Western European sales playbooks. Growth now depends less on more people and more on smarter systems, local adaptability, and disciplined execution. This role exists to take what works in the best B2B organisations globally and intelligently adapt it to complex, fast-evolving markets. You will be the central owner of commercial capability: how teams onboard, learn, execute, and improve in environments where process must serve reality, not dogma. This is a high-impact role for a top-tier operator who wants to build the most efficient commercial engine in markets where the upside is still ahead.

Job Responsibility

  • Define and maintain standards for commercial reporting and insights, ensuring consistency, clarity, and comparability across markets
  • Analyse commercial performance across markets and segments to identify conversion, retention, churn, and revenue efficiency drivers, moving beyond reporting to clear recommendations
  • Continuously analyse revenue performance and mix to surface inefficiencies, focus areas, and opportunities for incremental growth
  • Act as a thought partner to Market GMs, supporting commercial prioritisation, performance diagnosis, and preparation for leadership and exec reviews
  • Partner with GMs and commercial leaders to shape priorities and resource allocation based on data-driven insights
  • Stay closely connected to market reality, using frontline insight to pressure-test assumptions and inform central strategy
  • Lead the design and evolution of commercial enablement and playbooks (sales, KAM, partner), ensuring they are practical, adopted, and drive execution quality
  • Establish and maintain a shared understanding of ICP, customer segmentation, and competitive positioning across markets and other functions
  • Own the commercial learning loop: deep dives, experiments, retrospectives, and playbooks that scale what works across markets
  • Drive cross-functional commercial initiatives end-to-end, ensuring insights translate into execution and measurable outcomes
  • Prepare structured materials and narratives for leadership, commercial deep dives, and board-level discussions as needed

Requirements

  • 4–7+ years experience in strategy consulting, commercial ops, sales enablement, or similar roles, ideally with hands-on operating exposure
  • Proven ability to navigate both senior leadership environments and frontline field teams, including in emerging markets
  • Strong analytical skills with the ability to translate data into clear commercial recommendations
  • Proven ability to create structure in ambiguous environments and prioritise high-impact work
  • Credibility to work with GMs and senior commercial stakeholders
  • confident challenging with data
  • Strong communication skills, both in written commercial narratives and live discussions
  • Hands-on mindset, comfortable designing, documenting, and implementing, not just advising
  • High ownership mentality and ambition to grow into a broader commercial leadership role as the organisation scales
  • Fluent in English and French

Nice to have

  • Deep alignment with Capi Money’s mission to make global finance accessible and fair
  • Entrepreneurial mindset with a “no task too small” attitude and readiness to roll up sleeves
  • Experience in early-stage, VC-backed startups or top-tier consultancy is a plus
  • Thrives in ambiguity, learns fast, and builds from first principles

What we offer

  • competitive salary
  • share options
  • benefits

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