Sales Operations Executive

• Creating accurate, high-quality sales quotes and processing orders across our product range (LAN, WAN, Wi-Fi, Security)
• Managing the end-to-end quoting lifecycle, often handling multiple quotes and deadlines at once
• Working with suppliers and vendors to obtain pricing and validate solutions
• Managing customer accounts and keeping CRM data accurate (we use Zoho)
• Building strong relationships with customers and suppliers to improve responsiveness and deal outcomes
• Handling invoice queries, scheduling meetings, and supporting retention activities
• Making sure all quotes follow governance and approved offerings
• Helping improve processes, turnaround times, and sales efficiency
• Acting as the link between Sales, Pre-Sales, suppliers, and internal teams
• Monitoring SLA’s and hitting KPIs around quoting speed, pipeline contribution, and customer satisfaction

• At least 2 years’ experience in sales support, sales admin, or a client support role where you have managed customer quotes, records and orders
• Excellent attention to detail and strong organisational skills
• Good with numbers – you understand margins, pricing and KPI’s
• Confident communicator who works well with internal teams and suppliers
• Comfortable using CRM systems, digital applications or structured workflow processes
• Proactive, analytical, and enjoys solving problems
• Good at MS Office, especially Excel
• Able to pass BPSS clearance checks

Experience in IT, telecoms, or networking would be a bonus

• 33 days holiday (including bank holidays)
• Private medical insurance
• Enhanced pension, income protection & life assurance
• Hybrid working – 3 days a week in the Solihull office
• Dog-friendly office