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Social Value Portal Ltd Logo Social Value Portal Ltd · IT - Administration

Sales Operations & Customer Service Executive - DACH

United Kingdom, London 30000.00 - 35000.00 GBP / Year · Job Posted May 28, 2026
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Job Description

Sales Operations & Customer Service Executive – DACH London | Up to £35,000 | German fluency essential | Start ASAP German-speaking. Detail-obsessed. Commercially sharp. Calm under pressure. We’re hiring a Sales Operations & Customer Service Executive to own the customer journey across the DACH region for a group company behind reputable global brands. This is not a “sit in the corner and process orders” role. You’ll be right in the engine room: keeping customers moving, orders flowing, warehouses aligned, and sales teams honest. The role Manage customer accounts across Germany, Austria and Switzerland, making sure orders are accurate, customer data is clean, shipping windows are protected, and internal teams are connected. Work closely with Sales, Logistics, Operations and Warehouse teams to keep the process tight from order entry through to shipment. You’ll produce and analyse orderbooks, enter and review orders, flag risks before shipping windows open, and keep customers and sales teams updated when anything threatens delivery. You’ll support allocation, liaise with the warehouse, help resolve product or order-related issues, and maintain accurate customer data across pricing, part numbers and value-added services.

Job Responsibility

  • Manage customer accounts across Germany, Austria and Switzerland
  • Make sure orders are accurate, customer data is clean, shipping windows are protected, and internal teams are connected
  • Work closely with Sales, Logistics, Operations and Warehouse teams
  • Keep the process tight from order entry through to shipment
  • Produce and analyse orderbooks
  • Enter and review orders
  • Flag risks before shipping windows open
  • Keep customers and sales teams updated when anything threatens delivery
  • Support allocation
  • Liaise with the warehouse
  • Help resolve product or order-related issues
  • Maintain accurate customer data across pricing, part numbers and value-added services

Requirements

  • Fluent in German
  • at least one to two years of general office experience
  • Strong Excel skills
  • Confidence using Microsoft Office

Nice to have

STYLEman experience

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