Sales Operations Coordinator Job at MillenniumSoft Inc (San Diego)

Job Description

This role will be a key player involved with the transformation and harmonization of the operations support for the US Region customer-facing organizations. The primary goal of this position is to increase field rep productivity, maximize new hire experience, while also ensuring compliance and operational efficiencies. This position partners closely with other stakeholders, including Sales and Service Team Leaders, cross-functional Business Partners, HR, IT, Contracts, Legal and 3rd party suppliers.

Job Responsibility

Provide support to on/offboarding process for Sales/Service new sales hires, transfers, and terminations across various BU’s across all legacy organizations
Manage workflow and cases through Salesforce case management
Serve as primary contact for all on/off/crossboarding activities and inquiries
Work with IT / HR / other departments to resolve new hire data and system access issues
Update and maintain SOP’s / DTP’s per current procedures and requirements
Support training for new hires in areas of responsibilities
Responsible for administering, promoting and supporting vendor credentialing best practices and processes for our field-based associates
Handle day-to-day inquiries and requests related to vendor credentialing
Assist in supplier vetting/registration process within scope of vendor credentialing
Communicate and interact with field-based associates on process and collect any necessary documents
Maintain and organize personnel credentialing files and databases needed for credentialing process
Maintenance, review & approval of exceptions to vendor credential Terms/Conditions
Serve as liaison between the Operations Support, field staff, Legal / Contracts to provide input on our credentialing program
Assist Contracts/Legal in facilitating exceptions to standard terms and conditions as needed within specified parameters
Support the maintenance & enhancement of process documentation and training materials
Administer routine credentialing related background check efforts
Host credentialing training during new hire orientation
Other duties as assigned based on business needs and team resources, including but not limited to providing cross-coverage to other areas within Operations Support

Requirements

Minimum high school diploma or GED required
Associate or bachelor’s degree preferred
Minimum 3 years of proven corporate program administration/support experience required in a high-volume environment
Sales support, Human Resources, Customer Support experience preferred
On-boarding and/or vendor credentialing support experience in a large corporation preferred
Experience in a fast-paced, matrix driven environment in a large sized corporation is preferred
Proven high-volume organizational and analytical skills, detail orientation, and the ability to work well with multiple stakeholders is required
Demonstrated ability and desire to identify opportunities for standardization, process improvements, relevant options and to execute appropriate solutions
Demonstrated assertiveness when facing push back and challenges to maintain program and process core integrity
Demonstrated advanced Microsoft Word, Excel, PowerPoint, Outlook, Internet, and other proprietary software skills required
Salesforce experience advantageous
Proven ability to work independently, problem-solve and work with others to support a strong team development
Willingness and ability to take on additional projects and responsibilities, and to work overtime as requested

Nice to have

Salesforce experience
On-boarding and/or vendor credentialing support experience in a large corporation
Experience in a fast-paced, matrix driven environment in a large sized corporation
Sales support, Human Resources, Customer Support experience

MillenniumSoft Inc - All Job Offers

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Sales Operations Coordinator

Job Description

Job Responsibility

Requirements

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