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This role blends hands-on operational support with data-driven analysis, helping teams manage customer setup, promotional activity, merchandising efforts, and day-to-day sales requests.
Job Responsibility
Coordinate incoming sales-related requests by monitoring shared communication channels, organizing priorities, and routing matters to the appropriate internal contacts
Support the setup of customers, products, and vendors by maintaining accurate records across internal systems and external platforms
Prepare recurring and ad hoc sales reports, dashboards, and summaries that highlight trends, performance results, and actionable business insights
Keep projects and daily workflows on track through task management tools, ensuring deadlines, responsibilities, and follow-up actions are clearly managed
Provide oversight and direction to the Sales & Marketing Assistant to help maintain efficient execution of routine operational activities
Assist the sales team with product samples, presentation materials, meeting logistics, and post-meeting follow-up to strengthen customer support
Help coordinate promotional and retail merchandising initiatives by tracking deliverables, timelines, and cross-functional communication
Contribute to operational improvements related to sales processes and system-based workflows when business needs require updates or transitions
Requirements
3+ years of experience in sales analysis, sales operations, or a related business support role
Demonstrated ability to create and interpret sales reports, dashboards, and performance metrics for business stakeholders
Experience supporting sales processes, including customer onboarding, administrative coordination, and cross-functional communication
Working knowledge of sales tax concepts and sales tax return processes
Familiarity with KYC and AML requirements in a business operations or customer setup environment
Strong organizational skills with the ability to manage multiple priorities, deadlines, and follow-up activities effectively
Proficiency with spreadsheets, reporting tools, and task management platforms used to track workflow and performance