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Oversee the entire sales order process, ensuring seamless coordination between customer service, sales, and operations teams. Manage inquiries, process orders, and support delivery logistics to create positive customer experiences.
Job Responsibility:
Respond to customer inquiries promptly and professionally, providing accurate information and assistance
Prepare detailed quotes tailored to customer needs and follow up to ensure satisfaction
Process sales orders efficiently, ensuring all details are accurately recorded and tracked
Generate and issue invoices in a timely manner while maintaining compliance with company standards
Coordinate delivery schedules and logistics to ensure timely shipment and receipt of goods
Maintain organized records of all sales and customer interactions to support reporting and audits
Provide excellent customer support by addressing concerns and resolving issues effectively
Requirements:
2+ years of experience
Manufacturing experience
Experience with Microsoft Excel, Microsoft Word, Microsoft Outlook