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We are seeking a detail-oriented Sales Operations Coordinator to support our clients sales and customer service teams by ensuring timely order processing and accurate invoicing. This role plays a key part in reducing open order balances by coordinating with hospitals, distributors, sales representatives, and internal stakeholders to obtain required purchase orders, case documentation, and new customer information. The ideal candidate is organized, proactive, and comfortable working with data systems while communicating professionally with both internal and external partners.
Job Responsibility:
Reduce open order balances by obtaining purchase orders for open orders from hospitals, distributors, sales representatives, and regional managers
Prioritize follow-up on open orders more than 30 days past the date of surgery
Utilize Power BI and Microsoft NAV to access and review required data
Provide obtained purchase orders to Customer Service to support timely invoicing
Obtain case sheets for purchase orders received by Customer Service
Provide completed case sheets to Customer Service to ensure accurate invoicing
Ensure distributors and sales representatives are entering case information into the order entry portal (once available)
Complete and submit new customer forms to Customer Service as required
Identify when new customer forms are needed (e.g., first-time customers)
Communicate with hospitals, distributors, sales representatives, and regional managers to obtain required customer information
Requirements:
Strong organizational and follow-up skills with exceptional attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with data systems and reporting tools
Strong written and verbal communication skills
Nice to have:
Experience with Power BI, Microsoft NAV, or ERP systems
Prior experience supporting sales, operations, or customer service teams—particularly in healthcare or medical device environments