Sales & Operations Coordinator Job at The People Co. (Gloucestershire)

Sales & Operations Coordinator

The People Co.

Location:
United Kingdom , Gloucestershire

Category:
Sales

Contract Type:
Not provided

Salary:

30000.00 - 32000.00 GBP / Year

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Job Description:

Our client, a dynamic and fast-growing organisation operating within the FMCG food and drink sector, is seeking a proactive and highly organised Sales & Operations Coordinator to support customer service excellence and end-to-end order management. This role offers an excellent opportunity for a commercially aware coordinator to act as a key link between customers, suppliers, logistics partners, and internal teams. Reporting to the Sales & Operations Manager, the Sales & Operations Coordinator will be responsible for the accurate and timely processing of customer orders, ensuring on-time, in-full delivery, effective communication, and high levels of customer satisfaction. You will manage orders through D365, coordinate with suppliers and logistics partners, and play a vital role in maintaining service levels, margin control, and operational efficiency.

Job Responsibility:

Accurately process all manual customer sales orders by 2pm on the day of receipt and issue purchase orders to suppliers and transport providers
Monitor and follow up on expected EDI orders, ensuring all orders are correctly received into D365
Confirm all customer orders within 24 hours for stock orders and within 48 hours for direct delivery orders
Ensure customers place orders within agreed lead times and proactively manage any exceptions
Act as a primary point of contact for customers, managing queries, complaints, and service issues professionally
Build and maintain strong working relationships with customers, suppliers, and logistics partners
Work with suppliers and third-party logistics providers to ensure orders are produced, picked, dispatched, and delivered correctly
Proactively notify customers of any delivery delays or stock shortages ahead of time
Ensure all orders are batched, delivery noted, and invoiced accurately on the day of delivery
Complete daily invoice checks against warehouse reports, investigating and resolving any discrepancies
Ensure OTIF performance is accurately logged within D365 and corrective actions are implemented where required
Investigate customer claims and ensure credits are raised within seven days of receipt
Raise and escalate EDI, service, and delivery issues internally, keeping all relevant stakeholders informed
Analyse customer and system data to identify risks to shelf life and opportunities to upsell or improve logistics efficiency
Support upselling initiatives, including full pallet deliveries where applicable
Add and amend sales prices in the system, ensuring live orders are updated accurately
Attend weekly stock-at-risk and channel meetings, preparing updates, actions, and minutes relevant to customer service activity
Support new product launches and phase-ins in collaboration with Commercial and Supply Chain teams
Liaise closely with the internal Customs team to ensure all orders move across borders with compliant and accurate documentation
Work with Finance to manage proforma customers, customers on hold, and credit requests
Investigate and manage complaints, credit requests, and claims with suppliers, warehouses, and transport partners
Provide out-of-hours support on a rota basis as required
Carry out ad hoc tasks to support the wider business

Requirements:

Previous experience in a Sales & Operations, Customer Service, or Order Management role, ideally within FMCG food and drink
Confident communicator with strong telephone and email skills
Highly organised with the ability to prioritise effectively in a fast-paced environment
Calm and resilient under pressure
Methodical, thorough, and detail-focused approach to work
Strong team player with a collaborative and flexible attitude
Good IT literacy with experience using ERP systems

Nice to have:

Experience using D365, Excel, and Microsoft Office is highly desirable
Familiarity with retailer portals would be an advantage

What we offer:

Opportunities for personal development and training
Supportive, collaborative team environment
Competitive salary and benefits package

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

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