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The People Co. Logo The People Co. · Sales

Sales & Operations Coordinator

United Kingdom, Gloucestershire 30000.00 - 32000.00 GBP / Year · Job Posted January 15, 2026
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Job Description

Our client, a dynamic and fast-growing organisation operating within the FMCG food and drink sector, is seeking a proactive and highly organised Sales & Operations Coordinator to support customer service excellence and end-to-end order management. This role offers an excellent opportunity for a commercially aware coordinator to act as a key link between customers, suppliers, logistics partners, and internal teams. Reporting to the Sales & Operations Manager, the Sales & Operations Coordinator will be responsible for the accurate and timely processing of customer orders, ensuring on-time, in-full delivery, effective communication, and high levels of customer satisfaction. You will manage orders through D365, coordinate with suppliers and logistics partners, and play a vital role in maintaining service levels, margin control, and operational efficiency.

Job Responsibility

  • Accurately process all manual customer sales orders by 2pm on the day of receipt and issue purchase orders to suppliers and transport providers
  • Monitor and follow up on expected EDI orders, ensuring all orders are correctly received into D365
  • Confirm all customer orders within 24 hours for stock orders and within 48 hours for direct delivery orders
  • Ensure customers place orders within agreed lead times and proactively manage any exceptions
  • Act as a primary point of contact for customers, managing queries, complaints, and service issues professionally
  • Build and maintain strong working relationships with customers, suppliers, and logistics partners
  • Work with suppliers and third-party logistics providers to ensure orders are produced, picked, dispatched, and delivered correctly
  • Proactively notify customers of any delivery delays or stock shortages ahead of time
  • Ensure all orders are batched, delivery noted, and invoiced accurately on the day of delivery
  • Complete daily invoice checks against warehouse reports, investigating and resolving any discrepancies
  • Ensure OTIF performance is accurately logged within D365 and corrective actions are implemented where required
  • Investigate customer claims and ensure credits are raised within seven days of receipt
  • Raise and escalate EDI, service, and delivery issues internally, keeping all relevant stakeholders informed
  • Analyse customer and system data to identify risks to shelf life and opportunities to upsell or improve logistics efficiency
  • Support upselling initiatives, including full pallet deliveries where applicable
  • Add and amend sales prices in the system, ensuring live orders are updated accurately
  • Attend weekly stock-at-risk and channel meetings, preparing updates, actions, and minutes relevant to customer service activity
  • Support new product launches and phase-ins in collaboration with Commercial and Supply Chain teams
  • Liaise closely with the internal Customs team to ensure all orders move across borders with compliant and accurate documentation
  • Work with Finance to manage proforma customers, customers on hold, and credit requests
  • Investigate and manage complaints, credit requests, and claims with suppliers, warehouses, and transport partners
  • Provide out-of-hours support on a rota basis as required
  • Carry out ad hoc tasks to support the wider business

Requirements

  • Previous experience in a Sales & Operations, Customer Service, or Order Management role, ideally within FMCG food and drink
  • Confident communicator with strong telephone and email skills
  • Highly organised with the ability to prioritise effectively in a fast-paced environment
  • Calm and resilient under pressure
  • Methodical, thorough, and detail-focused approach to work
  • Strong team player with a collaborative and flexible attitude
  • Good IT literacy with experience using ERP systems

Nice to have

  • Experience using D365, Excel, and Microsoft Office is highly desirable
  • Familiarity with retailer portals would be an advantage

What we offer

  • Opportunities for personal development and training
  • Supportive, collaborative team environment
  • Competitive salary and benefits package
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