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This role is an individual contributor responsible for the day-to-day execution and ongoing optimization of sales operations, with a strong focus on sales compensation, territory management, and quota support. The individual will partner closely with Sales Leadership, Revenue Operations, Finance, and Analytics to ensure sales territories, quotas, and compensation plans are accurately implemented, governed, and maintained throughout the year.
Job Responsibility:
Support the design, maintenance, and implementation of sales territories across regions, segments, and products
Execute territory assignments, realignments, and rep moves in Salesforce
Maintain account ownership, territory hierarchies, and coverage rules within CRM
Support annual and mid-year territory planning cycles by preparing data, analyses, and recommendations
Manage territory exceptions, overlap scenarios, and rep inquiries
Execute annual and in-year quota uploads and updates in Salesforce and related systems
Validate quota accuracy by territory, role, tenure, and ramp status
Support quota modeling and scenario analysis (e.g., rep adds, territory splits)
Partner with Finance and Sales Ops leadership to ensure quota integrity and consistency
Administer and maintain sales compensation plans in compensation systems (e.g., Xactly)
Process monthly/quarterly commissions and ensure timely, accurate payouts
Maintain crediting rules tied to territories, account ownership, and sales motions
Manage commission inquiries, investigations, and dispute resolution
Ensure compensation plans are accurately reflected in systems and documentation
Ensure territory assignments correctly flow into compensation and crediting logic
Support updates to compensation plans when territory or coverage changes occur
Validate that shared, split, or overlay sales motions are credited appropriately
Assist in testing and QA of territory and comp plan changes prior to go-live
Produce regular reporting on territory coverage, quota assignment, and attainment
Partner with Sales Analytics to support dashboards and ad-hoc analyses
Track and flag territory imbalances, quota risks, or operational issues
Support leadership requests with data pulls, reconciliations, and insights
Be the point of contact for all things quota related including working with reps/quota carriers to ensure transparency
Maintain strong data hygiene across Salesforce and compensation systems
Document and follow standard operating procedures for territory, quota, and comp changes
Ensure SOX-compliant processes for compensation and sales operations
Support audit requests and internal controls as required
Act as the primary operational partner for frontline sales managers on territory, quota, and comp questions
Collaborate with Revenue Ops, Finance, HR, and Sales Analytics on planning and execution
Escalate risks, exceptions, and systemic issues to Sales Ops leadership with clear recommendations
Requirements:
5–10 years of experience in Sales Operations, Revenue Operations, or Commercial Finance
Hands-on experience administering sales compensation and commissions
Working knowledge of territory management, quota administration, and sales coverage models
Strong Salesforce experience
familiarity with compensation tools (e.g., Xactly, CaptivateIQ) preferred
Advanced Excel / Google Sheets skills (BI or reporting tools a plus)
Detail-oriented, process-driven, and comfortable operating as an individual contributor