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An industry-leading events organization is seeking a Sales Operations & Billing Coordinator to support its sales and event operations teams. This role is responsible for sales order processing, invoicing, contract administration, reporting, and database management while ensuring accuracy across Salesforce and Oracle systems. The ideal candidate is highly detail-oriented, organized, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment. This individual will work closely with internal sales teams and clients to support billing operations, exhibitor account management, and event sales coordination.
Job Responsibility
Process and review sales contracts for accuracy and completeness within Salesforce
Ensure contract and billing data properly flows between Salesforce and Oracle systems
Enter exhibitor contract information and generate customer invoices
Investigate and resolve invoice discrepancies, billing disputes, and account changes
Monitor exhibitor account status and verify appropriate discounts and credits are applied
Maintain client-specific invoicing requirements and audit controls
Assign and manage sales leads within Salesforce based on territory and category alignment
Process updates and change requests across Salesforce, floor plans, and product tracking systems
Maintain and update process documentation and operational procedures
Support prebook and rebook event sales processes as needed
Track and manage product holds, including weekly reporting to the sales team
Assist with ongoing floor plan maintenance, auditing holds, and managing contracted customer placements
Provide onsite event support for rebooking activities when required
Requirements
Strong account reconciliation and invoicing experience
Excellent customer service and communication skills
High attention to detail with strong organizational and multitasking abilities
Ability to work effectively under pressure and meet deadlines
Strong problem-solving and critical-thinking skills
Professionalism, integrity, and diplomacy when interacting with internal and external stakeholders
Proficiency with Microsoft Office Suite, including Excel
Ability to adapt in a fast-paced and evolving environment
Nice to have
Experience supporting projects and managing deadlines
Experience with project management software
Experience using Salesforce and Oracle
Experience with contract review and maintenance
Experience with Cadmium and/or Microsoft Access is a plus