Sales Operations Associate Job at SITA (Riyadh)

Sales Operations Associate

SITA

Location:
Saudi Arabia , Riyadh

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

WELCOME TO SITA. At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: This role sits within the Sales and Account Management team and plays a critical role in supporting the commercial success of assigned accounts. You will act as a commercial and operational enabler, ensuring strong coordination across Sales, Delivery, Finance, and Customer stakeholders. While the role does not carry a sales target, it is instrumental in ensuring that booked business is executed, invoiced, and converted into cash efficiently. You are detail-oriented, proactive, and results-driven, with a strong ability to follow through, challenge when needed, and drive alignment across multiple stakeholders.

Job Responsibility:

Support Account Managers in the execution of customer engagements, ensuring alignment between commercial commitments, contracts, and delivery
Act as a central coordination point between Sales, Delivery, Finance, and customer stakeholders
Ensure consistency between opportunity scope, signed contracts, and execution realities
Support end-to-end invoice lifecycle management, ensuring invoices are submitted in line with contractual terms, milestones, and purchase orders
Perform rigorous follow-up on invoice submission and customer acceptance
Engage proactively with customer departments including Finance, Procurement, Treasury, Accounts Payable, IT, and Contracts to facilitate timely payments
Conduct proactive and, where required, on-site follow-ups to accelerate payment cycles
Maintain a comprehensive tracking sheet for all assigned accounts (invoice status, payment timelines, aging, risks)
Identify and escalate payment delays, disputes, and contractual misalignments
Provide weekly reporting to VP Commercial/Sales, highlighting status, risks, and mitigation actions
Ensure strong alignment between project delivery, invoicing readiness, and cash collection
Support the Contract Manager and Sales team in contract preparation, review, and amendments
Ensure alignment with Local Saudi regulatory requirements
Customer-specific practices
SITA commercial and financial interests
Identify contractual gaps that may impact invoicing or payment cycles
Contribute to structuring agreements that optimize cash flow and reduce financial exposure
Track key activities across accounts to ensure smooth execution of commitments
Coordinate internal stakeholders to ensure timely delivery, invoicing readiness, and issue resolution
Support change requests, purchasing follow-ups, and administrative coordination when required
Produce accurate and timely reporting including account updates, risk logs, and collection tracking
Ensure high-quality documentation supporting internal governance and customer interactions
Analyze account and project data to identify improvement opportunities
Support initiatives to enhance commercial discipline, invoicing processes, and customer experience

Requirements:

Business or Administrative degree or equivalent experience
Experience supporting Sales, Account Management, Project/Program or Contract/bid environments
Strong follow-up and execution discipline
Ability to navigate complex customer organizations
High attention to detail with a results-oriented mindset
Strong stakeholder coordination and communication skills
Commercial awareness (contracts, invoicing, payment cycles)
Arabic and English Language is a Must

Nice to have:

Formal contract management/project management/negotiations training is a plus
Exposure to commercial operations, invoicing, or contract management is highly desirable
Experience in IT, aviation, or complex B2B environments is a plus

What we offer:

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: access to world-class platforms and programs (LinkedIn Learning, Microsoft's Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford, and many others)
Competitive Benefits that make sense with both your local market and employment status

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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