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Join our dynamic Customer Operations team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you! As a Sales Operations Associate, your role will be diverse and essential to our operations. In this back-office role, you will support our customer-facing, Sales and Customer Service colleagues, allowing them to focus on selling and servicing our customers.
Job Responsibility
Collaborate with Sales colleagues to construct and manage quotes for new customer bids, new buys, shortages, annual contracts, and specialized quoting activities
Ensure all systems and data are aligned to drive automation across selling and service processes
Upload customer bills of material and request special price support where applicable
Maintain and update product-related data points
Ensure quoted prices are reflected in contract price fields and customer part numbers are clean for seamless order processing
Resolve data mismatches and order issues promptly and undertake corrective actions to prevent recurrence
Handle post-invoice adjustments both internally and externally when necessary
Review quote related alerts and holds in the Oracle ERP system and make necessary corrections to ensure smooth processing
Enable customer-facing colleagues to build deep customer relationships and provide exceptional service by managing quotes and resolving queries efficiently
Requirements
English on min C1 level (both spoken and written)
Good knowledge of MS Office, especially Excel
Customer Service, Order Management or Sales experience
Accountability
Communication and coordination skills
Customer-oriented attitude
Team player
Nice to have
additional language is an asset
What we offer
Permanent contract with 3 months’ probation period
Interesting career development opportunities in a quickly growing environment
Premium Medical Care program + Dental Package
MyBenefit System (including MultiSport Card & vouchers)
Dynamic environment with a friendly work atmosphere