Sales Operations Administrator Job at Hostaway (Buenos Aires)

Sales Operations Administrator

Hostaway

Location:
Argentina , Buenos Aires

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re hiring a Sales Operations Administrator who will own and optimize inbound lead and demo distribution so Account Executives (AEs) receive equitable, SLA-compliant opportunities. You will administer Salesforce and Chili Piper routing, remove bottlenecks, and keep daily sales operations running smoothly. You will also build trustworthy reporting that helps leaders allocate capacity and increase conversion.

Job Responsibility:

Own end-to-end inbound lead and meeting routing in Salesforce and Chili Piper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules
Maintain fair distribution for AEs and SDRs
define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows
audit and correct misroutes
Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed
ensure data is consistent and reportable
Administer Chili Piper calendars, router logic, queues, no-show/rebook flows
Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage
Partner with Sales leadership on capacity planning, territories, and coverage
simulate policy changes and quantify impact on conversion and SLA adherence
Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow
Proactively surface insights that improve speed-to-lead, demo show rate, and win rate

Requirements:

1–2 years in Sales Ops, SDR Ops, or RevOps supporting AE/SDR teams
Salesforce admin fundamentals: objects, fields, page layouts, validation rules, queues, and basic flows
confident with Reports and Dashboards
Practical experience (or strong aptitude) with Chili Piper: calendars, routers, queues, OOO and fallback rules
ready to learn and own day-to-day operations
Strong Excel/Google Sheets skills
comfortable with pivot tables and calculating speed-to-lead, distribution fairness, and conversion rates
Basic SQL for lookups and simple joins, with curiosity to trace data end to end and validate results
Clear, structured documentation and reliable follow-through
you like runbooks, checklists, and QA
Collaborative communicator who can work with SDR, AE, and Marketing partners to keep operations smooth

Nice to have:

Salesforce Administrator certification (or in progress)
Deeper Chili Piper experience with Inbound Concierge and advanced router logic
Familiarity with Outreach, Gong, and territory planning concepts
Experience building Salesforce Lightning dashboards
exposure to BI tools like Tableau or Looker is a plus

What we offer:

Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant
100% Remote: Enjoy the freedom to work from anywhere within your country of residence
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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