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As a Sales Operations Manager, you will contribute to the development and performance of our commercial activities by supporting strategic decision-making, strengthening client partnerships, and ensuring the proper execution of our sales processes. You will work closely with the Sales, Delivery, and Management teams to optimize business results, enhance customer satisfaction, and support the growth of our key accounts across multiple locations and brands.
Job Responsibility:
Contribute to achieving the business plan objectives within the assigned perimeter, in terms of both revenue and margin
Implement action plans to reach commercial targets and develop the client portfolio (account strategies, RFP management, commercial agreements)
Identify, qualify, and report business opportunities in priority markets
Support the development of business opportunities across the client’s various entities and geographies through cross-selling initiatives and coordination with the Group’s brands
Monitor the evolution of delivery and invoicing models within your scope
Support the transformation and optimization of delivery and invoicing processes in alignment with internal guidelines
Strengthen the level of partnership with key client accounts
Build and maintain long-term, trust-based relationships with client stakeholders
Establish or reinforce a high level of proximity with C-level decision makers
Represent the Group externally and act as a key ambassador in your interactions
Expand business opportunities across the client’s entities and locations, ensuring efficient cross-selling of our offers and brands
Follow up on commercial agreements to secure renewals and identify opportunities for upselling
Analyze sales activity and performance indicators to detect trends, challenges, and areas for improvement
Support sales teams in onboarding, training, and the documentation of sales processes
Contribute to increasing the volume and quality of prospection and qualification activities
Drive improvements in turnover and gross margin within your perimeter, both in value and in percentage
Requirements:
Over 10 years in sales operations or related senior roles in Engineering or Technology consulting service
Strong experience in Sales, Management, and Business Development
Fluent in English
Chinese as mother tongue
Proven leadership and team management skills
Excellent communication and stakeholder engagement abilities
Adaptable to dynamic business environments in Shanghai
Bachelor’s degree in Business, Management, or related field
What we offer:
An international community bringing together 110+ different nationalities
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibility
A robust training system with our internal Academy and 250+ available modules
A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
Strong commitments to CSR, notably through participation in our WeCare Together program