Sales & Onboarding Specialist Intern, Services

• Lead Generation - Identify and connect with potential hosts in person, sourcing through online research, cold calling, community engagement, and local networking
• Sales Pitches - Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions
• Onboarding - Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success
• Post-Onboarding - Set hosts up for success in their first days by delivering key trainings and follow-up calls to ensure they understand best practices and essential features
• Market Insights - Gather valuable insights from potential hosts and the community to inform sales strategies and improve service offerings

• Current master’s student in Business, Commerce or a related field, ideally in a top business school, with at least 3 years of studies completed
• One first experience in sales, partnerships, account management, or community engagement
• Exceptional interpersonal skills
• comfortable with cold calling and initiating conversations in various formats
• A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads
• Highly organized, with the ability to manage multiple conversations and leads across various platforms
• Clear and positive communicator, both verbally and in writing, with an authentic voice
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts
• Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation
• Based in Milan and deep local knowledge of the market and it’s service offerings

Experience with or understanding of small business owners, hosts, or side hustlers is a plus

Employee Travel Credits