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We are looking for a Sales Onboarding Program Manager to build and run a comprehensive onboarding curriculum for our global sales teams. You will play a critical role in shaping the experience of new sales hires, ensuring they ramp quickly and effectively across multiple segments and geographies. You will lead the strategy for creating and delivering a scalable, efficient, and impactful onboarding experience.
Job Responsibility:
Design, build and iterate a scalable curriculum for onboarding new sales hires across various segments and geos, ensuring alignment with Figma’s sales strategy and objectives
Act as back-up facilitator for onboarding sessions led by our onboarding trainers
Create, maintain, and partner with SMEs to deliver onboarding content that aligns to the way people prefer to learn
Create and power a standout onboarding experience and program operational scale employing different technology
Be responsible for the reporting and readout strategy, establishing a cadence for sharing insights on onboarding progress and effectiveness with leadership and cross functional partners
Create systems for insight into the curriculum that allow for scaled evolution to mirror business progression
Determine program KPIs and leverage data to report out on new hire onboarding progress, impact to ramp time
make changes to program as necessary to deliver impact where needed
Continuously iterate and improve the onboarding experience based on feedback from participants, cross functional partners, and metrics on ramp time and productivity
Requirements:
6+ years of experience in sales enablement, sales onboarding, training & development, or similar
Proven ability to build and implement scalable onboarding programs that cater to multiple geographies and market segments
Strong data-driven approach with experience in building and utilizing reporting systems to track progress, analyze gaps, and measure the effectiveness of onboarding programs
Exceptional facilitation skills with the ability to lead sessions, whether for small groups or larger audiences, adjusting for various learning styles and needs
Demonstrated experience working cross-functionally to align onboarding programs with business goals and sales strategy
Nice to have:
Hands-on experience using Figma
Familiarity with 360Learning
Experience at a PLG (Product-Led Growth) company (or what was a PLG motion at some point)
What we offer:
health, dental & vision
retirement with company contribution
parental leave & reproductive or family planning support