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Here at Sealey, we are seeking to recruit a Sales Office Assistant Manager to join our team based in Bury St Edmunds, Suffolk. You will join us on a permanent basis and in return, you will receive a competitive salary plus benefits.
Job Responsibility:
Managing the day-to-day operations of the Sales Office
Actively champion a proactive upselling environment by encouraging commercial awareness, coaching best-practice sales behaviours, and recognising individuals who consistently drive revenue growth
Support the department alongside the Supervisors and Sales Office Manager to ensure calls are answered within the agreed Service Level Agreement
Liaising between departments to resolve internal and customer issues
Ensure that each advisor has the training, skills, and equipment required for their specific tasks and that they work within the Company Guidelines
Ensuring that the team always portray a ‘can do’ positive attitude with colleagues and customers alike
Identify problems with products and actively ensure any relevant information is passed on through the QC system
Requirements:
Experience supervising or managing a team, ideally within a Call Centre or Sales environment
The ability to motivate a team of Customer Service Advisors and Sales Administrators
Outstanding communication skills with the ability to communicate effectively at all levels, internally and externally
A sound working knowledge of Microsoft Office applications
The ability to work autonomously without direct supervision
What we offer:
Comprehensive training on our telephone and computer systems and business processes
22 days holiday rising to 25 days after qualifying period (pro-rata for part-time hours), plus Public Holidays