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Sales Office Administrator

United Kingdom, Eastleigh Employment contract 28000.00 - 30000.00 GBP / Month · Job Posted September 09, 2025
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Job Description

Join a dynamic manufacturing company experiencing growth and become a part of a global customer support team as a Sales Office Administrator.

Job Responsibility

  • Delivering exceptional customer service
  • managing the full order cycle from enquiry and quotation to processing, dispatch, and delivery
  • taking ownership of customer orders and ensuring timely, accurate updates
  • providing first-line support through telephone and email, resolving queries with confidence and care
  • building strong product knowledge to offer tailored advice, up-sell, and cross-sell effectively
  • coordinating with shipping companies and customs to resolve delivery issues
  • handling after-sales support including returns, complaints, warranties, and service requests
  • maintaining accurate records of all customer interactions and transactions
  • making proactive outbound calls to follow up on orders and identify new sales opportunities

Requirements

  • Previous experience as a sales administrator or customer service role
  • highly organised, detail-oriented, and able to prioritise a busy workload under pressure
  • a natural problem-solver with a positive can-do attitude
  • confident communicator
  • tech-savvy with experience using ERP systems and Microsoft office
  • a team player who thrives in a collaborative environment but can also work independently

What we offer

  • 4pm finish every Friday
  • free onsite parking
  • excellent progression and development opportunities

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