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The Sales Office Administrator/Supervisor is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store’s customers by addressing inquiries and resolving complaints. This position will also assist in ordering and processing materials as well as assist with back charging.
Job Responsibility:
Enforces organizational sales directives to the sales support staff
Works closely with the store manager and assign salesman/accounts to coordinators at store
Ensures adherence to customer order process policies
Reviews all sales orders for accuracy, appropriate documentation, and clearance
Oversees the preparation of sales quotes and processes customer orders
Responds to internal and external audit requests, subsequently preparing audit packages
Serves as a liaison between the sales and operations departments to ensure that customer orders are processed and fulfilled accurately and in a timely manner
Monitors and tracks the performance of order processing procedures, implementing improvements when necessary
Field phone call from salesmen and customers to schedule orders
Works as liaison between sales and customers, providing updates on delivery and schedules
Coordinate releasing the orders in the system to be delivered
Check and verify accuracy of billing and manage outstanding AR balance as needed
Manage filing and organization of all paperwork (special orders, stock receiving, AR billing etc.)
Facilitate the resolution of problems and issues whether with customers, vendors, etc.
Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
Direct order entry/processing, ensuring orders get processed in a correct and efficient manner
Oversee the coordinators support sales and customers with pricing information and other inquiries
Requirements:
High school diploma or general education degree (GED) with 5 or more years experience
Bachelors degree in Business Management, Business Administration, or related field preferred
Knowledge of the field's policies, procedures, and practices
Leads and directs the work of other employees
Strong customer/client orientation experience and verbal and written interpersonal communication skills