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Social Value Portal Ltd Logo Social Value Portal Ltd · Sales

Sales Membership Consultant

United Kingdom, Thames Ditton 29000.00 - 31000.00 GBP / Year · Job Posted May 14, 2026
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Job Description

Job Purpose: To work within a dedicated team to provide excellent customer service to all new and established members. To be knowledgeable about Colets, its offerings, it’s beginning and it’s ethos. To ensure that we continue to successfully source and recruit new members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system. To ensure that we continue to successfully retain all members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system ensuring tasks are complete in conjunction with the Guest, Prospect and Member follow up expectations. To meet membership KPI’s through teamwork and work alongside other departments to ensure all staff are aware of our campaigns and goals. At times, you may be asked to complete tasks that fall outside of the remit below that are deemed fair and reasonable in line with your position at Colets.

Job Responsibility

  • To work within a dedicated team to provide excellent customer service to all new and established members
  • To be knowledgeable about Colets, its offerings, its beginning and its ethos
  • To ensure that we continue to successfully source and recruit new members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system
  • To ensure that we continue to successfully retain all members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system ensuring tasks are complete in conjunction with the Guest, Prospect and Member follow up expectations
  • To meet membership KPI’s through teamwork and work alongside other departments to ensure all staff are aware of our campaigns and goals
  • At times, you may be asked to complete tasks that fall outside of the remit below that are deemed fair and reasonable in line with your position at Colets

Requirements

  • Experience in Customer Service / Sales / Retention preferable
  • Excellent communication skills
  • Great communication skills, spoken as well as written
  • Proficient in Excel
  • Great work ethic and able to work autonomously
  • Be motivated and motivational
  • Team player
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