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If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their hard work. We are currently hiring multiple energetic Sales and Member Services Representatives who have a passion for kids and the water. Must be available to work 3 shifts per week (12-18 hours), including at least one weekend shift. Prior experience is not necessary, but a willingness to learn and have FUN is a must! Paid training is provided!
Job Responsibility:
Promotes quality customer service face to face and over the phone to current and future guests
Process sales and enrollment transactions
Acts as the first point of contact for current and future Goldfish guests
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls
Processes student registrations using effective sales/customer service techniques
Resolves customer concerns/complaints
Assists members with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area
Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising
Checks voicemail and email correspondence and responds in a timely manner
Makes collection calls to resolve open account problems
Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere
Fulfills other duties and responsibilities as assigned by the Employer
Requirements:
Experience working with children
Relate well to children, parents, team members, and have great communication skills
Must have or obtain Lifeguard & AED/CPR/First Aid certifications as a condition of employment within 90 days
Excellent interpersonal communication and organizational skills
High school diploma or GED required
Two years previous customer service and/or sales experience required
Intermediate level computer skills required using Gmail, Google Sheets, and other software systems
Nice to have:
Some college preferred
Prior experience not necessary
Willingness to learn and have FUN
Lifeguard/CPR courses provided in-facility
What we offer:
401(k) matching
Employee discounts
Opportunity for advancement
Training & development
Paid training
Lifeguard/CPR courses provided in-facility
Flexible hours and scheduling
Competitive pay
Growth opportunities
Valuable work experience
Increased social opportunities
Future references/referrals
On-the-job training and certification opportunities