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Goldfish Swim School Logo Goldfish Swim School · Customer Service

Sales & Member Services Representative

United States, Winter Garden Employment contract 17.00 USD / Hour · Job Posted May 20, 2026
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Job Description

If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their hard work. We are currently hiring multiple energetic Sales and Member Services Representatives who have a passion for kids and the water. Must be available to work 3 shifts per week (12-18 hours), including at least one weekend shift. Prior experience is not necessary, but a willingness to learn and have FUN is a must! Paid training is provided!

Job Responsibility

  • Promotes quality customer service face to face and over the phone to current and future guests
  • Process sales and enrollment transactions
  • Acts as the first point of contact for current and future Goldfish guests
  • Answers telephones, responds to inquiries, takes messages and screens and directs phone calls
  • Processes student registrations using effective sales/customer service techniques
  • Resolves customer concerns/complaints
  • Assists members with purchases of merchandise and vending
  • Greets parents and students as they report to the front desk
  • Checks in students on the attendance tracking system
  • Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area
  • Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising
  • Checks voicemail and email correspondence and responds in a timely manner
  • Makes collection calls to resolve open account problems
  • Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere
  • Fulfills other duties and responsibilities as assigned by the Employer

Requirements

  • Experience working with children
  • Relate well to children, parents, team members, and have great communication skills
  • Must have or obtain Lifeguard & AED/CPR/First Aid certifications as a condition of employment within 90 days
  • Excellent interpersonal communication and organizational skills
  • High school diploma or GED required
  • Two years previous customer service and/or sales experience required
  • Intermediate level computer skills required using Gmail, Google Sheets, and other software systems

Nice to have

  • Some college preferred
  • Prior experience not necessary
  • Willingness to learn and have FUN
  • Lifeguard/CPR courses provided in-facility

What we offer

  • 401(k) matching
  • Employee discounts
  • Opportunity for advancement
  • Training & development
  • Paid training
  • Lifeguard/CPR courses provided in-facility
  • Flexible hours and scheduling
  • Competitive pay
  • Growth opportunities
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
  • On-the-job training and certification opportunities
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