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Goldfish Swim School Logo Goldfish Swim School · Customer Service

Sales & Member Services Representative

United States, Urbandale 14.00 - 16.00 USD / Hour · Job Posted March 19, 2026
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Job Description

If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their hard work. We are currently hiring multiple energetic Part-Time Sales and Member Services Representatives who have a passion for kids and the water.

Job Responsibility

  • Promotes quality customer service face to face and over the phone to current and future guests.
  • Process sales and enrollment transactions.
  • Acts as the first point of contact for current and future Goldfish guests, and responsible for presenting a positive image for the company.
  • Supports operational duties such as reaching out to interested families, sharing information about our lessons to walk-in customers, and processing student registrations using effective sales/customer service techniques.
  • Resolves customer concerns/complaints using a professional approach.
  • Assists members with purchases of merchandise and vending.
  • Greets parents and students as they report to the front desk.
  • Checks in students on the attendance tracking system.
  • Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  • Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising.
  • Checks voicemail and email correspondence and responds in a timely manner.
  • Makes collection calls to resolve open account problems.
  • Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff.
  • Fulfills other duties and responsibilities as assigned by the Employer, including training as working as a team Swim Instructor if desired.

Requirements

  • High energy – you believe work should be fun!
  • Service mindset - you take pride in making sure our members are taken care of!
  • Able to take initiative and have great organizational skills!
  • Excellent communication and able to develop relationships with our members!
  • Passionate about working with children of all ages and ability levels!
  • Must have or obtain AED/CPR/First Aid certifications as a condition of employment within 90 days (Courses are provided by facility staff once per month, limited exclusively to Goldfish Swim School staff members!)
  • High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
  • Lifeguard, CPR, First Aid and AED certification required within 90 days of hire (internal training provided).

Nice to have

  • Outgoing and energetic personality
  • Friendly, positive attitude
  • Strong work ethic
  • Dependable, punctual, detail-oriented, and well organized
  • Ability to multi-task
  • Focused on SAFETY
  • Flexible and able to adapt to company growth and evolving responsibilities
  • Must be comfortable working with and around young children

What we offer

  • Leadership roles starting at $15.50
  • Flexible part-time hours and scheduling
  • Competitive pay
  • Growth opportunities
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
  • On-the-job training and certification opportunities
  • Paid training
  • Lifeguard/CPR courses are provided in-facility once per month exclusively to Goldfish employees!
  • Financial bonuses and advancement opportunities including supervisory and management positions!
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