Sales & Member Services Representative

• Promotes quality customer service face to face and over the phone to current and future guests
• Process sales and enrollment transactions
• Acts as the first point of contact for current and future Goldfish guests, and responsible for presenting a positive image for the company
• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
• Processes student registrations using effective sales/customer service techniques
• Resolves customer concerns/complaints using a professional approach
• Assists members with purchases of merchandise and vending
• Greets parents and students as they report to the front desk
• Checks in students on the attendance tracking system
• Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area
• Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising
• Checks voicemail and email correspondence and responds in a timely manner
• Makes collection calls to resolve open account problems
• Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff
• Fulfills other duties and responsibilities as assigned by the Employer, including training as working as a team Swim Instructor if desired

• Experience working with children
• Relate well to children, parents, team members, and have great communication skills
• Must have or obtain AED/CPR/First Aid certifications as a condition of employment within 90 days
• Excellent interpersonal communication and organizational skills
• High school diploma or GED required
• Two years previous customer service and/or administrative office experience required
• Intermediate level computer skills required using Word, Excel and other software systems

Some college preferred

• Leadership roles starting at $18.00
• Flexible hours and scheduling
• Competitive pay
• Growth opportunities
• Valuable work experience
• Increased social opportunities
• Future references/referrals
• On-the-job training and certification opportunities
• Paid training
• Lifeguard/CPR courses provided in-facility once per month exclusively to Goldfish employees