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Join our DYNAMIC team at Bickford Senior Living as a Family Advocate! The Family Advocate is the sales leader that drives occupancy and revenue in a Bickford Branch. This is done while maintaining a high degree of empathy and compassion for the senior and their family as they journey through the effects of aging.
Job Responsibility:
Conduct exceptional, highly personalized tours and unique lead follow-ups to prospective residents and family
Manages the customer relations management tool (CRM) to ensure follow-up is documented and organized
Ensure Branch staff are appropriately trained to engage in phone and tour hospitality
Helps to manage the move-in process to ensure a smooth transition for residents and their families into the Branch
Identify and build relationships with community professionals to maximize referred leads
Ensure Branch is appropriately staged to maximize the customer’s experience
Ensure weekly and quarterly goal-setting meetings are completed with members of the Branch Leadership team
Requirements:
High-school diploma or GED required. Bachelor’s degree in sales or marketing preferred
Experience in senior housing sales leadership is preferred but not required
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applications
Possess written and verbal skills for effective communication
Competent in organizational and time management skills
Demonstrates good judgment, problem-solving, and decision-making skills
A valid driver’s license and a driving record consistent with Bickford’s insurance carrier guidelines
What we offer:
Full-time employees are eligible for all benefits (medical, dental, vision, and voluntary products)
Bonus Opportunities
Part-time employees (29 or fewer hours per week) are eligible for Voluntary Life, Voluntary Short-Term Disability
Benefits start the 1st of the month following 30 days of employment
Prescription savings plans
All employees are eligible for 401(k) with employer match