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Sales Manager position at The Westin Nanjing Resort & Spa focused on maximizing revenue while maintaining guest loyalty through sales techniques, processing reservations, and providing excellent guest service.
Job Responsibility:
Contact appropriate individuals or departments to resolve guest calls, requests, or problems
Use sales techniques that maximize revenue while maintaining guest loyalty
Determine and give complimentaries to guests
Promote awareness of brand image
Process requests for redeeming Marriott Rewards points
Process all reservation requests, changes, and cancellations
Enter Marriott Rewards information
Answer, record, and process all guest calls, requests, questions, or concerns
Perform general office duties to support Sales & Marketing
Assist management in training and motivating employees
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Develop and maintain positive working relationships
Monitor performance of others
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
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