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Job Title: Sales Manager/Key Holder. Job Overview: Winston Retail is excited to partner with Superbike, the world’s lightest and most advanced e-bike series, for a new pop-up location in San Diego. The Sales Manager/Key Holder is one of Winston’s primary points of contact for this project. They will assist with leading and motivating the team to deliver superior customer service, operational excellence, and sales results.
Job Responsibility:
Promote a culture that strongly represents the Superbike brand and delivers an elevated customer experience through engagement, test rides, and product education
Ensure operational excellence by following Winston Retail's opening and closing procedures
Lead, motivate, and train Selling Specialists to achieve sales goals and deliver superior service
Provide daily store visit reports with photos via Winston’s proprietary reporting app, including opportunities to drive sales
Elevate staffing, product, or signage issues to Winston Regional Management as needed
Maintain store cleanliness, safety, and organization for a seamless shopper journey
Act as the primary contact for customer escalations and feedback
Adhere to all Store and Winston policies and procedures
All other work-related duties as assigned by Winston Regional Management
Submit store visit reports, including taking before and after photos and writing feedback, using our Winston App on a smart device
Requirements:
3–5+ years of management experience within a department, specialty, or retail store
Proven ability to drive sales and motivate a team to achieve goals
Energetic, personable, and customer-first mentality
Passion for innovative products and ability to communicate technical features
Tech-savvy with confidence using POS systems, mobile apps, and reporting tools
Strong interpersonal, communication, and organizational skills
Experience training staff on product knowledge and customer engagement
Reliable and committed for the full project duration
Proficient in mobile photography for reporting (before/after photos to showcase work)
Smartphone device for reporting (Android OS 8.0+ or Apple iOS 8.0+)
Ability to lift up to 25 lbs. and stand for the duration of shifts
Available to work a flexible retail schedule, including mornings, evenings, weekends, extended hours, and holidays