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As Center Head of Sales, you will lead the sales team at our center and provide day-to-day mentoring to the Educational Consultants (4 to 6 members) at TalkFirst. The main responsibility for the role consists of managing revenue growth while also enhancing our brand. You will also create a work environment that encourages teamwork, commitment & success. This will involve supervising, motivating, advising, and helping a team of unique individuals with different backgrounds along with collaborating with the Marketing & Academic department. We do care much about our customers’ experiences & that’s why the Center Head of Sales will be also responsible for boosting the experiences of all active students at the center. Candidates will also have more opportunities to be the Center Director within a short period of time when we expand.
Job Responsibility
Propose yearly and monthly Sales plan to the Center Director
Manage the Sales team of your center and ensure the sales targets are achieved for the center
Communication of the sales targets, promotions, and pricing to the Sales team
Run weekly sales meetings and set objectives for every sales member
Monitor the timely follow-up on leads across the end-to-end sales funnel and that the sales team is compliant at updating the leads in the system in a timely manner
Monitor renewals and engage with the service team to facilitate the renewal contract conversion
Support sales team members with their questions on how to handle exceptions as they arise and help an individual to meet their sales objectives
Report weekly sales performance
Ensure that all leads for which the sales team is responsible are entered in the system with the right form and the right source is associated with the lead
Identify inefficiencies in the coordination between the marketing and the sales team with respect to the management of the leads for each media owner in the marketing team
Attend the weekly customer insights meeting to identify the location marketing opportunities
Collaborate with Service Officers to foster a strong working relationship between the Service Officers and Sales teams to deliver a consistent experience to our customers
Partner with the Service teams to ensure synergies are created between sales and service to drive internal revenues and products upselling
Facilitate productive communication between Sales and Service teams
Requirements
3 – 4 years of sales experience in the Educational field