Sales Manager

• Develop and maintain strong, long-term relationships with key accounts to ensure customer retention and loyalty
• Understand customer needs and provide tailored service solutions to address them
• Identify new business opportunities and areas for expanding service offerings within key accounts
• Coordinate with internal teams to deliver excellent service and product support to key customers
• Monitor customer satisfaction and resolve any issues or concerns promptly
• Manage and grow the distribution network by establishing strong relationships with partners
• Collaborate with Channel Partners to ensure alignment with sales targets, pricing, and promotional activities
• Train and support distributors on service offerings, sales techniques, and product updates
• Monitor distributor performance and work on strategies to enhance sales within distribution channels
• Analyze market trends, customer behavior, and competitive landscape to identify new growth opportunities
• Negotiate contracts, pricing, and service agreements to ensure profitability
• Work closely with Customer Support, Service Operations and Customer Success team to deliver integrated service solutions
• Hands on experience on CRM tool for opportunity management
• Provide regular sales forecasts, performance reports, and customer feedback to senior management
• Track and report on service sales metrics, identifying areas of improvement and recommending corrective actions
• Monitor competitor activities and industry trends to stay ahead in the market
• Ensure high levels of customer satisfaction through post-sales support and follow-up services
• Address customer complaints or service-related issues promptly and professionally
• Identify opportunities for upselling and cross-selling services to existing customers

• Bachelor’s degree in mechanical engineering
• 7-9 years of experience in sales, service management, or account management
• Strong understanding of key account management and distribution business models
• Proven ability to develop and execute sales strategies and meet targets
• Strong negotiation, communication, and relationship-building skills
• Ability to work cross-functionally and lead teams effectively
• Proficiency in CRM software, Microsoft Office Suite, and other relevant sales tools
• Willingness to travel as needed to meet with key accounts and Channel Partners
• Strategic thinking and problem-solving ability
• Strong analytical and financial acumen
• Excellent presentation and negotiation skills
• Customer-oriented with a focus on delivering high-quality service
• Ability to work under pressure and adapt to changing market conditions

MBA would be added advantage

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers
• Exciting place to build a global network with different nationalities to mingle and to learn
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day