Sales Manager

• Contact appropriate individual or department to resolve guest calls, requests, or problems
• Use sales techniques that maximize revenue while maintaining existing guest loyalty
• Determine and give complimentaries to guests as gifts
• Promote awareness of brand image internally and externally
• Process requests for redeeming Marriott Rewards points
• Process all reservation requests, changes, and cancellations
• Enter Marriott Rewards information into appropriate software
• Answer, record, and process all guest calls, requests, questions, or concerns
• Perform general office duties to support Sales & Marketing
• Assist management in training and motivating employees
• Follow all company policies and procedures
• Welcome and acknowledge all guests according to company standards
• Develop and maintain positive working relationships with others
• Monitor the performance of others to ensure adherence to quality expectations

• High school diploma or G.E.D. equivalent
• At least 2 years of related work experience

No supervisory experience

• Equal opportunity employer
• Valued and celebrated unique backgrounds
• Training and development opportunities
• Recognition programs
• Holistic well-being focus
• True camaraderie with diverse group of co-workers