Sales Manager

• Lead, coach, and develop the Inside Sales Team, Sales Administrator, and Territory Account Managers (TAMs)
• Run regular sales team meetings to align on goals, priorities, and performance
• Coach TAMs on client engagement, relationship management, and upsell strategies
• Balance and monitor workloads to ensure timely and efficient quote and ticket handling
• Conduct performance reviews and support ongoing professional development
• Ensure all sales quotes are accurate, complete, and margin-protected
• Oversee the quoting workflow in ConnectWise Sell, meeting turnaround and quality standards
• Partner with Sales Admin and Procurement to validate costs, SKUs, and pricing
• Maintain consistency and quality across the sales process
• Track and analyze key sales metrics including quote volume, turnaround time, conversion rates, and client engagement
• Manage team quotas and ensure goals are achievable and consistently monitored
• Provide regular reporting and actionable insights to the VP of Sales
• Work closely with Finance and Procurement to protect margins and ensure smooth order processing
• Partner with Marketing to provide field feedback and influence lead generation strategies
• Collaborate with Projects and Service teams to improve install quality through accurate quoting
• Support sales strategy development and capacity planning with the VP of Sales
• Foster a positive, accountable, and performance-driven sales culture
• Identify inefficiencies or training gaps and implement scalable improvements
• Champion best practices across the ConnectWise Suite, including pipeline hygiene and data integrity

• Proven experience leading sales or inside sales teams
• Strong understanding of sales operations, quoting, and margin management
• Experience with CRM and quoting tools (ConnectWise experience strongly preferred)
• Ability to coach, motivate, and hold teams accountable
• Data-driven mindset with strong reporting and analytical skills
• Excellent communication and cross-functional collaboration abilities

Experience in MSP, IT services, or B2B technology sales is a plus

• Competitive compensation and benefits
• Flexible remote work environment