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At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends running the playground and raising their hands high in the classroom. In other words… kids who will win at life! KidStrong Henderson is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.
Job Responsibility:
Driving membership sales through high-volume outbound phone calls on inbound leads
Provides excellent leadership and management to create a positive, successful environment for staff and clients
Properly manages and exceeds all KidStrong sales and operational budgets
Responsible for overseeing the sales process and systems
Works closely with the KidStrong Director to ensure that the staff and Center are looked after
Builds and maintains KidStrong class size through scheduling optimization
Models all Center activities through self-involvement (leading by example)
Trains and mentors subordinates for ongoing success and future growth
Communicate with staff for all trials and anything they need to know about the members
Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests
Enforces KidStrong corporate policies, business practices, systems and processes
Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests
Provides and maintains the highest level of customer service
Provides effective decision-making regarding customer service issues
Requirements:
Prior experience in outbound phone sales is strongly preferred (300+ calls/week is a typical outbound phone sales effort)
Strong sales mentality and comfortability with outbound sales efforts
Associate or bachelor's degree in business, education, or a related field
Must have the ability to work a flexible schedule, including at least evenings per week (the last class ends at 7 pm) and weekends (at least 1 weekend morning)
Be promotional-oriented and have the ability to schedule trials with a thorough vetting process
Understanding of all performance metrics (KPIs), revenue, etc
Excellent verbal and written communication skills
Entrepreneurial spirit with an open, participative leadership style and drive for excellence
Strong work ethic, integrity, and professional demeanor
Practical work experience using Microsoft Office products as well as G-Suite
Required to work at least three (3) weekday nights and at least one (1) weekend day
Nice to have:
Fitness, retail, and/or hospitality industry experience preferred
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