Sales Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Indonesia, Jakarta

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Sales Manager - MICE role involves managing and resolving guest requests, promoting Marriott's brand, processing reservations, and supporting sales and marketing. This position also includes general office duties, assisting in employee training, and maintaining guest satisfaction.

Job Responsibility:

Contact appropriate individual or department to resolve guest calls, requests, or problems
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Determine and give complementaries to guests as gifts for their patronage
Promote awareness of brand image internally and externally
Process requests for redeeming Marriott Rewards points
Process all reservation requests, changes, and cancellations
Enter Marriott Rewards information into appropriate software
Answer, record, and process all guest calls, requests, questions, or concerns
Perform general office duties to support Sales & Marketing
Assist management in training and motivating employees
Serve as a role model
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Monitor the performance of others to ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors.

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience.

Additional Information:

Job Posted:
July 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Manager