Sales Manager Job at IKEA (Johor Bahru)

Sales Manager

IKEA

Location:
Malaysia , Johor Bahru

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You lead and inspire your team to optimise the shopping experience to secure satisfied customers and increased sales and profitability in your store. You achieve this using your knowledge of the IKEA product range, the local market, competition, and customers. Your leadership is based on performing and delivering while learning and developing in the business.

Job Responsibility:

Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators
Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy
Deliver and lead the commercial action plan for your store
taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximises sales and generates sustained long-term profitability
Secure successful implementation of country priorities and the sharing and implementation of good solutions
Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers
Analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels
Know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels
Follow up your financial goals, KPIs and costs, and take action on deviations
Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups
Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognise and understand their contribution
Identify and develop the many talents within the department to secure succession planning
Through your everyday work you contribute to a people and planet positive business, social connection and environmental impact
You secure that purchasing is made according to the principles defined in the Purchase Policy: Operational participation in procurement projects
Compliance of Retail Purchase Toolkit (if applicable), IWAY and signed agreement

Requirements:

Passionate about selling and getting the best for the customer
A passion for developing people and talent
Interested in people’s everyday life at home and home furnishing
Enjoy working in a fast-paced and future-oriented environment and understanding how to create business in the IKEA multichannel retail environment
A proven record of strong and successful leadership
Skilled in creating a high commercial performance and delivering results through your team
Understand and actively use all IKEA tools & materials to build competence
Understand the business plan process in the store and experience of setting and implementing action plans, budgets and following up goals to deliver to this
Business analysis and numerical skills to enable considered decision-making
Sales steering and how to work with layout as commercial tool
Understand the local market and competition and what this means for pricing
Understand life at home in your market & making commercial decisions based on this
Understand profit and loss and how to affect its result through departmental actions
Ability to lead business through people by demonstrating strong leadership capabilities and make things happen by championing flexibility, speed and simplicity
Ability to set budgets, implement action plans and follow up goals
Your leadership is based on performing and delivering while learning and developing
Business-minded and result-driven with a customer focus
Ability to manage a variety of activities in parallel
Ability to engage a receiver by creating a passion for your plans
Ability to confront and manage poor performance
Proven ability to understand cause and effect of decisions
Willing to work on weekends, shift hours and public holidays

Additional Information:

Job Posted:
March 27, 2026

Expiration:
April 30, 2026

Employment Type:

Fulltime

Work Type:

On-site work

IKEA - All Job Offers

Job Link Share:

Sales Manager

IKEA

Location:
Malaysia , Johor Bahru

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 27, 2026

Expiration:
April 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:Malaysia , Johor Bahru

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 27, 2026

Expiration:April 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Malaysia , Johor Bahru

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Contract Type:
Not provided

Job Posted:
March 27, 2026

Expiration:
April 30, 2026