Sales Manager

• Solicit, confirm and service travel agent, wholesale and transient accounts including negotiating rates and confirming contracts that ensure targeted budget achievement
• Identify and create target accounts or agencies that will generate business on behalf of hotel but not conflict with WSO efforts
• Utilize arrival reports, Hotelligence, Opera business intelligence, Book of Lists, Hoover’s Lists, etc, to solicit and secure business on behalf of hotel
• Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for individual business development
• Follow up on all business inquiries and leads and qualify business to generate room nights and impact RevPar performance
• Impact corporate sales production to ensure maximum account penetration
• Create and execute account plans for top 20 accounts and make recommendations re: pricing, yield management, room night production, sales activities, etc
• Achieve monthly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined
• Uncover potential P2P leads on behalf of sister properties and the company
• Meet and hopefully exceed hotel’s annual budgeted revenue for Transient/Rack, Package, Corporate, and Wholesale segments
• Achieve maximum RevPar index to ensure market domination and fair share obtained or exceeded
• Increase lead revenue opportunities to other FS properties through business development and solicitation
• Collaboration and communication with WSOs ensures no duplication of efforts and best return on resources
• Treat active selling, solicitation and business development as #1 job priority
• Protect the Golden-Selling Hours
• Allocate time and resources as appropriate for account potential
• Schedule activities effectively and meet deadlines
• Handle sales calls and trips in a cost and time-efficient manner
• Ability to plan activities in advance
• Ability to coordinate special events, promotions and other required management duties as assigned
• Participate in local business travel organizations or travel agent organizations as needed
• Identify, select and participate in local organization that will garner positive exposure for hotel, increase network of potential clients, and generate new business opportunities
• Maintain thorough and complete product knowledge of FS hotel property and in-depth understanding of comp set’s Features/Advantages/Benefits
• Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships
• Create VIP or Group resumes identifying and communicating traveller’s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met
• Understand and utilize the sales tools the company provides and to follow and support all sales and marketing MOS
• Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved
• Write clear and effective sales correspondence
• Make a strong and positive impression on clients in individual and group setting
• Contact customers in-house to promote good will and foster additional business or repeat business to property or sister property
• Develop and utilize sales skills in all sales interactions
• Score 90% or higher in sales MCA shop calls to ensure standards are met and sales skills are used to maximum effort
• Cross-sell with catering and group managers and team -sell also where appropriate

• College Degree – 4 years or equivalent experience
• Luxury hotel Sales preferred (minimum of 3 years) or 3 – 5 or operational hotel experience
• Proven sales track record a plus
• Reading, writing and oral proficiency in the required language
• Good personal & professional references
• Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Golden Sales & Catering, Internet and Opera

Proven sales track record a plus

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals